Disclaimer

Last Updated: February 2026

The information provided on the Maitri Home Service website, mobile application, and related platforms is provided for general informational and service-booking purposes. By using our platform, you acknowledge and agree to the following:

1. Service Platform

Maitri Home Service operates a technology-enabled platform designed to facilitate connections between customers and service providers. The availability of a service depends on factors including location, provider availability, service category, date, time, and other operational conditions.

2. Service Provider Information

Service providers may provide information regarding their experience, skills, documents, service categories, and other profile details. Maitri Home Service may conduct verification according to its applicable onboarding process; however, verification does not mean that every aspect of a provider's future conduct or performance can be guaranteed.

3. Service Quality

We aim to provide a convenient and reliable service experience. However, service results may vary depending on the nature of the service, property condition, customer requirements, service provider skills, equipment/material availability, site conditions, and other circumstances.

4. Pricing

Prices displayed on the platform may depend on service type, duration, location, requirements, applicable fees, taxes, and other factors. Maitri Home Service reserves the right to update pricing and service charges. The applicable amount will be based on the booking information and applicable pricing at the time of booking, subject to additional charges that are properly applicable and communicated.

5. Location and Maps

Location and navigation features may use third-party mapping or location services. Map information, routes, distances, and estimated travel times may not always be completely accurate. Users should independently verify important location information when necessary.

6. Third-Party Services

Our platform may use third-party services such as payment gateways, maps, SMS/OTP services, cloud hosting, analytics, and communication services. We are not responsible for technical issues caused solely by third-party systems beyond our reasonable control.

7. User Responsibility

Customers and service providers are responsible for providing accurate information and behaving responsibly during service interactions. Users should not share sensitive information, passwords, or OTPs with unauthorized persons.

8. Emergency Situations

Maitri Home Service is not an emergency-response service unless a specific service is expressly identified and confirmed as such. For medical, fire, police, or other emergencies, users should contact the appropriate emergency authorities.

9. External Links

Our website or application may contain links to third-party websites or services. We are not responsible for the content, availability, privacy practices, or policies of third-party websites.

10. Availability

We make reasonable efforts to keep our website, application, and services available. However, temporary interruptions may occur because of maintenance, technical problems, network issues, system failures, or circumstances beyond our reasonable control.

11. No Guarantee

While Maitri Home Service aims to provide a convenient and reliable service marketplace, we do not guarantee that every requested service will always be available, that a particular provider will always be available, that services will always be available at every location, that the platform will always operate without interruption, or that a particular service outcome will meet every customer's individual expectation.

12. Changes

Maitri Home Service may modify, suspend, discontinue, or update features, services, prices, or platform functionality at any time, subject to applicable requirements.