Help & Support

We are here to help you with your bookings, services, payments, account, and other platform-related queries. If you are facing any issue while using the Maitri Home Service website or mobile application, you can contact our support team.

How Can We Help You?

Our support team can assist you with:

• New service booking
• Booking confirmation and booking status
• Service provider assignment
• Provider not responding, or provider cancellation
• Customer cancellation
• Rescheduling a booking
• Payment-related issues — cash payment queries, online payment issues
• Refund-related queries
• OTP verification issues
• Address/location problems
• Service-related complaints
• Account/login problems
• Rating and review issues
• Service provider concerns
• Technical issues
• Other Maitri Home Service related queries

Booking Support

For faster assistance regarding an existing booking, please provide:

• Booking ID
• Customer Name
• Registered Mobile Number
• Service Name
• Booking Date
• Issue/Concern

Providing the correct Booking ID will help our support team resolve your issue faster.

Payment Support

For payment-related issues, please provide:

• Booking ID
• Transaction ID/Reference Number
• Payment Date
• Amount Paid
• Registered Mobile Number

Please do not share your password, card PIN, CVV, UPI PIN, or OTP with anyone.

Service Provider Issues

If you experience any issue with a service provider, please contact us immediately through the available support channels. Depending on the nature of the complaint, we may review the booking details, service status, OTP verification, communication records, and other relevant information before taking appropriate action.

Support Response Time

Our support team aims to respond to email/support requests within 4–6 hours, subject to the nature and complexity of the issue. Some cases may require additional time for verification or investigation.

Maitri Home Service – Your Home, Our Service.