Provider Verification Policy

Maitri Home Service is committed to building a reliable service ecosystem. Provider verification is an important part of our onboarding process. This policy explains how service providers may be verified before being allowed to receive service requests.

1. Verification Requirement

All service providers may be required to complete the applicable verification process before their accounts are activated. A provider account will not be created/activated as an approved service provider until the required verification process is completed.

2. Information Required

Depending on the service category and applicable requirements, providers may be asked to submit their full name, mobile number, email address, profile photograph, address, service category, skills, experience, identity document, address proof, qualification/certification where applicable, other documents required for specific services, and payment/bank details for eligible payouts. The exact documents required may vary according to the service category.

3. Document Verification

Submitted documents may be reviewed to determine whether the information provided by the applicant is reasonably consistent with the verification requirements. Documents must belong to the applicant, be genuine, be valid where applicable, be readable, and contain accurate information. False, altered, expired, or misleading documents may result in rejection or suspension.

4. Profile Verification

The platform may review provider identity, profile information, services offered, experience, service area, documents, availability, and other relevant information. Additional verification may be requested when necessary.

5. Approval

After successful completion of the applicable verification process, the provider may be approved to receive eligible service requests. Approval is not a guarantee of bookings or income.

6. Rejection

A provider application may be rejected where required information is missing, documents cannot be verified, information is inconsistent, false information is identified, eligibility requirements are not met, or the provider does not meet applicable service requirements. Maitri Home Service may request additional information before making a final decision.

7. Re-Verification

Maitri Home Service may request verification again if documents expire, provider information changes, there is a security concern, a complaint requires investigation, additional verification is required, or applicable requirements change.

8. Suspension During Verification

A provider may be temporarily suspended while verification, investigation, or document review is in progress.

9. Data Protection

Provider information and documents will be handled according to the Maitri Home Service Privacy Policy and applicable laws. Sensitive information should only be submitted through official Maitri Home Service channels.

10. Verification Does Not Guarantee Service Quality

Verification is intended to support the platform's onboarding and trust process. Verification does not guarantee that a provider will always perform a service to a particular standard or that future conduct will always meet customer expectations. Customers should use the platform's reporting and support mechanisms if they experience an issue.

11. False Information

If a provider submits false, misleading, fraudulent, or unauthorized documents or information, Maitri Home Service may reject the application, suspend the account, block the provider, cancel eligible bookings, or take other appropriate action. Where required, information may be shared with appropriate authorities in accordance with applicable law.

12. Provider Responsibility

Providers are responsible for ensuring that all information and documents submitted to Maitri Home Service are accurate and current. Providers must inform Maitri Home Service if important information changes.