Terms & Conditions

Last Updated: February 2026

Welcome to Maitri Home Service. These Terms & Conditions ("Terms") govern your access to and use of the Maitri Home Service website, mobile applications, booking platform, and related services. By accessing or using our platform, you agree to these Terms. If you do not agree with these Terms, please do not use our platform or services.

1. About Maitri Home Service

Maitri Home Service is a technology-enabled platform designed to connect customers with service providers for home cleaning services, including House Cleaning (1 & 2 Hours), Fan Cleaning, Cloth Ironing, Cloth Washing (Machine Only), Floor Mopping Service, Cooking Preparation Service, and other services listed on the platform. Services and availability may vary by location.

2. User Registration

Customers may register using their mobile number, email address, or other methods supported by the platform. Users must provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials and OTPs. Maitri Home Service may suspend or terminate accounts containing false, misleading, fraudulent, or unauthorized information.

3. Service Provider Registration

Service providers must complete the registration and verification process required by Maitri Home Service. A provider account may not become active until the required verification process is completed. We reserve the right to approve, reject, suspend, or block a service provider.

4. Booking

Customers can select an available service, duration, date, time, address, and other applicable options. A booking request does not necessarily mean that the service has been confirmed — confirmation depends on service availability, provider availability, location, pricing, and other applicable factors.

5. Provider Assignment

A booking may be assigned manually by the platform/admin or automatically through the platform's service-provider matching system. A service request may be offered to multiple eligible providers, and Maitri Home Service may reassign a booking when necessary.

6. Pricing

The applicable service price may be calculated based on factors such as: Base Price + Duration/Service Charges + Applicable Additional Charges + Platform Fees + Taxes = Final Amount. Pricing may vary depending on service type, duration, location, demand, or special requirements. Prices displayed at the time of booking will generally apply to that booking unless additional charges are applicable and communicated.

7. Payment

Available payment methods may include cash, UPI, online payment, or other methods supported by the platform. Payment processing may be handled by third-party payment service providers.

8. OTP Service Verification

Before starting a service, the service provider may be required to obtain an OTP from the customer, and the service may be considered officially started after successful OTP verification. Customers should not share OTPs with anyone other than the authorized service provider for the relevant booking.

9. Service Completion

After completing the service, the provider may update the booking as completed. The customer may then be requested to complete payment, where applicable, and provide a rating or review.

10. Customer Responsibilities

Customers must provide accurate booking information, a correct address and location, reasonable access to the service location, and a reasonably safe service environment; cooperate with the service provider; make applicable payments; and not engage in abusive, threatening, illegal, or inappropriate behavior.

11. Service Provider Responsibilities

Service providers are expected to provide accurate information, complete the required verification process, accept bookings responsibly, arrive within the applicable service window, provide the booked service professionally, follow applicable safety requirements, maintain professional conduct, update booking status accurately, and protect customer information.

12. Cancellation and Rescheduling

Bookings may be cancelled or rescheduled according to our Cancellation Policy. Applicable cancellation charges may depend on the booking status and timing of cancellation.

13. Refunds

Refunds, where applicable, will be processed according to our Refund Policy.

14. Ratings and Reviews

Customers may submit ratings and reviews after receiving services. Reviews must be truthful, relevant, and respectful. Maitri Home Service may remove reviews that are fraudulent, abusive, threatening, discriminatory, irrelevant, or otherwise violate platform rules.

15. Prohibited Activities

Users must not provide false information, create fraudulent accounts, misuse another person's account, attempt unauthorized access, manipulate bookings or payments, harass service providers or customers, use the platform for illegal activities, attempt to bypass platform charges, upload malicious content, abuse promotional offers, or misuse location or personal information.

16. Account Suspension

Maitri Home Service may suspend, restrict, or terminate accounts where there is suspected fraud, misuse, policy violation, payment abuse, false information, harassment, security risk, or illegal activity.

17. Third-Party Services

The platform may use third-party services for payments, maps, communication, hosting, notifications, analytics, and other functions. Third-party services may have separate terms and policies.

18. Platform Availability

We aim to keep our website and application available, but uninterrupted availability cannot always be guaranteed. Services may temporarily become unavailable because of maintenance, technical problems, network issues, emergencies, or circumstances beyond our reasonable control.

19. Limitation of Liability

Maitri Home Service operates as a technology-enabled service platform connecting customers and service providers. To the extent permitted by applicable law, Maitri Home Service shall not be responsible for losses arising from circumstances outside its reasonable control. Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

20. Intellectual Property

The Maitri Home Service name, logo, website design, application interface, content, graphics, text, and other materials are protected by applicable intellectual-property laws. Users may not copy, reproduce, modify, distribute, or commercially use our materials without prior written permission.

21. Changes to Terms

We may modify these Terms from time to time. Updated Terms will be published on the website/application. Continued use of the platform after changes may constitute acceptance of the updated Terms.

22. Governing Law

These Terms shall be governed by the applicable laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Patna, Bihar.