Report an Issue

At Maitri Home Service, we aim to provide a safe, reliable, and convenient service experience. If you experience a problem with a booking, service provider, payment, application, website, or any other platform feature, you can report the issue to our support team.

What Can You Report?

Booking Issues

• Booking not confirmed
• Booking cancelled unexpectedly
• Wrong booking details
• Provider not assigned
• Provider not responding
• Provider did not arrive
• Wrong date/time
• Rescheduling problem

Service Issues

• Service not completed
• Service quality concern
• Service provider behavior
• Incorrect service provided
• Service-related dispute
• Other service concerns

Payment Issues

• Payment failed
• Amount deducted but booking not confirmed
• Duplicate payment
• Incorrect amount charged
• Refund not received
• Cash payment issue

Account Issues

• Unable to login
• OTP not received
• Account information issue
• Mobile/email issue
• Unauthorized account activity

Technical Issues

• Website not working
• App problem
• Booking page error
• Location/GPS issue
• Payment page error
• Notification problem

Information to Include

To help us investigate your issue quickly, please provide: Name, Mobile Number, Email, Booking ID, Service Name, Booking Date, Issue Type, Description of Issue, and a Supporting Screenshot/Photo (if applicable).

Important Safety Notice

Never share your OTP, UPI PIN, ATM PIN, Card PIN, CVV, Password, or Banking password with any person claiming to provide customer support.

How to Report

You can report an issue through Email (info@maitrihomeservice.com), Phone (+91 8920751554 / +91 9990287171), or WhatsApp (+91 8920751554). Please mention your Booking ID whenever your complaint relates to a specific booking.

Complaint Review

After receiving a complaint, Maitri Home Service may review relevant booking information, payment status, service status, OTP verification, provider information, customer information, and other relevant records to understand the issue. Depending on the nature of the complaint, we may contact the customer or service provider for additional information. We aim to resolve complaints fairly and as efficiently as reasonably possible.