Frequently Asked Questions

1. What is Maitri Home Service?

Maitri Home Service is a technology-enabled home services platform that connects customers with service providers for various home, personal, repair, cleaning, cooking, and assistance services.

2. Where is Maitri Home Service currently available?

Maitri Home Service initially focuses on Patna, Bihar. Service availability depends on the supported pincodes and service areas enabled on the platform.

3. How can I book a service?

You can browse the available services, select your required service, choose the duration/date/time, add your address and location, review the applicable price, and submit your booking request.

4. What services are available?

Our current services include House Cleaning (1 & 2 hours), Fan Cleaning, Cloth Ironing, Cloth Washing (Machine Only), Floor Mopping Service, and Cooking Preparation Service. Availability may vary by location, and our service list may be updated from time to time.

5. Can I choose the service duration?

Yes. Where applicable, you can select the available service duration, such as 1 hour, 2 hours, or another duration offered for that service.

6. How is the service price calculated?

Depending on the service, the amount may be calculated using factors such as base price, duration, additional applicable charges, platform fees, and taxes.

7. How will I know that my booking is confirmed?

After submitting a booking request, the booking status will be updated through the platform. You may receive notifications when your booking is accepted, confirmed, or assigned to a service provider.

8. Can I track my booking?

Yes. You can check your booking status through your account/app. Possible booking statuses may include:

Pending → Confirmed → Provider Assigned → Provider Accepted → Provider On The Way → Service Started → Service Completed → Payment Completed → Completed

9. How is the service provider selected?

A suitable service provider may be assigned manually by the platform/admin or through the platform's provider matching system. A service request may also be sent to multiple eligible providers, depending on the booking and availability.

10. Can I see the service provider's details?

Where applicable, customers may be able to view relevant provider information such as name, profile, service category, rating, and other available details.

11. What is OTP verification?

An OTP may be used to verify the customer and confirm the start of a booked service. Customers should only share the service-start OTP with the authorized provider for that booking.

12. What payment options are available?

Depending on the platform and service, payment options may include cash, UPI, online payment, or other supported payment methods.

13. Can I cancel my booking?

Yes, cancellation may be available depending on the booking status and applicable cancellation rules. Please refer to our Cancellation Policy for details.

14. Can I reschedule my booking?

Rescheduling may be available depending on provider and service availability and applicable rules.

15. Will I receive a refund after cancellation?

Refund eligibility depends on the reason for cancellation, booking status, payment status, and our applicable Refund Policy.

16. What if the service provider cancels?

Maitri Home Service may attempt to assign another suitable provider or reschedule the booking. Where applicable, an eligible refund may be processed.

17. What if the provider does not arrive?

Please contact our support team immediately and provide your Booking ID. We will review the booking and take appropriate action.

18. What if I am not satisfied with the service?

You can contact our support team and provide your Booking ID and details of the issue. You may also submit a rating/review after the service.

19. Can I rate the service provider?

Yes. After service completion, customers may provide ratings and reviews based on their actual service experience.

20. How can I contact Maitri Home Service?

Phone: +91 8920751554 / +91 9990287171
WhatsApp: +91 8920751554
Email: info@maitrihomeservice.com

Our support team aims to respond to email/support requests within 4–6 hours, subject to the nature of the request.