Privacy Policy

Last Updated: February 2026

"Maitri Home Service" is the trading name under which Nishgrid Technology ("Maitri Home Service", "we", "us", or "our") operates this website, mobile application, and related services. This Privacy Policy explains how we collect, use, store, protect, and share information when you use our website, mobile application, services, or interact with us.

By using our website, application, or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our platform, we may collect the following information:

Customer Information:

• Full name
• Mobile number
• Email address
• Address and landmark
• Location/GPS information
• Booking details and service preferences
• Date and time of service
• Payment-related information
• Ratings and reviews
• Customer support communications
• Account and login information

Service Provider Information:

• Full name, mobile number, email address, profile photograph
• Address, service categories, skills and experience
• Service area and availability
• Identification or verification documents
• Bank/payment details where required for payouts
• Booking and service history, ratings and reviews
• Location information when required for service delivery

2. Location Information

Location information may be used to identify service availability in your area, find suitable service providers, calculate service areas or applicable charges, help providers reach the customer's location, provide navigation-related functionality, monitor service progress where applicable, and improve our service coverage. You may control location permissions through your device settings; disabling location access may affect certain platform features.

3. How We Use Your Information

We may use collected information to create and manage user accounts, process service bookings, connect customers with service providers, verify service providers, process payments and refunds, send booking notifications and OTPs, provide customer support, handle complaints and disputes, process ratings and reviews, improve our website and services, prevent fraud or misuse, maintain security, comply with legal requirements, and communicate important service-related information.

4. Booking and Service Information

When you create a booking, relevant information — such as your name, contact information where necessary, service details, date and time, address, location, and special instructions — may be shared with the assigned or eligible service provider for the purpose of completing the requested service. We only intend to share information that is reasonably necessary for providing or managing the service.

5. Payment Information

Payments may be processed through third-party payment gateways or payment service providers. We may receive transaction-related information such as payment status, transaction reference, amount, and payment method. We generally do not intend to store complete card credentials such as full card numbers or CVV on our own systems when payment processing is handled by a third-party provider.

6. OTP Verification

We may use OTP verification to confirm customer identity or verify the start of a booked service. The OTP may be shared with the relevant service provider only for the purpose of verifying the service start. Users should never share OTPs with unauthorized persons.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, improve user experience, understand website usage, improve performance, and analyze traffic. For more information, please refer to our Cookie Policy.

8. Sharing of Information

We may share information with service providers, payment gateway providers, SMS/OTP providers, cloud hosting providers, maps/location service providers, technology and infrastructure providers, customer support service providers, and legal or regulatory authorities where required by law. We do not intend to sell your personal information to third parties for unrelated purposes.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure. Users are responsible for keeping their login credentials and OTPs confidential.

10. Data Retention

We may retain information for as long as reasonably necessary for providing services, maintaining booking history, customer support, financial/accounting purposes, fraud prevention, legal or regulatory requirements, and resolving disputes. When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

11. User Account and Data Requests

You may contact us to request assistance regarding your account or personal information, including requests for correction or deletion where applicable. Some information may need to be retained where required for legal, financial, security, or legitimate operational purposes.

12. Children's Privacy

Our services are intended for adults and users who are legally capable of entering into applicable agreements. We do not knowingly collect personal information from children for independent account creation or service booking.

13. Third-Party Services

Our platform may integrate with third-party services such as payment gateways, maps, hosting providers, communication services, analytics tools, and other technology providers. These third parties may process information according to their own privacy policies and terms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised "Last Updated" date.