Refund Policy

Last Updated: February 2026

This Refund Policy explains the circumstances under which customers may be eligible for a refund for payments made through Maitri Home Service.

1. General Refund Policy

Refund eligibility depends on the booking status, reason for cancellation, payment status, service status, and applicable terms. Not every cancellation will automatically qualify for a refund.

2. Situations Where a Refund May Be Applicable

• Booking cancelled by Maitri Home Service
• Service provider cancels and no suitable replacement is available
• Payment was successfully deducted but the booking could not be created
• Duplicate payment was made
• Technical/payment processing error resulted in an incorrect charge
• An approved service-related issue requires a refund
• Customer was charged an amount incorrectly
• Other circumstances approved by Maitri Home Service

3. Situations Where a Refund May Not Be Applicable

• Customer cancels after the applicable cancellation period
• Provider has already travelled to the customer's location
• Service has already started or been completed
• Customer was unavailable or provided an incorrect address
• Customer refused access to the provider
• Customer failed to provide required information
• The issue resulted from circumstances attributable to the customer

4. Partial Refund

Depending on the circumstances, Maitri Home Service may approve a partial refund instead of a full refund. For example, applicable travel, visit, cancellation, platform, or completed-service charges may be deducted where permitted.

5. Duplicate Payments

If you believe you have made a duplicate payment for the same booking, please contact customer support with your Booking ID, transaction reference, payment date, amount, and registered mobile number/email. After verification, eligible duplicate payments may be refunded.

6. Failed Payment

If your bank account or payment method was debited but the booking/payment status on the platform shows unsuccessful or incomplete, please contact us. We may verify the transaction with the payment gateway before initiating any eligible refund.

7. Refund Processing

Approved refunds will generally be initiated to the original payment method where technically possible. The time taken for the refund to appear in the customer's account may depend on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

8. Refund Requests

Refund requests should be submitted as soon as reasonably possible after the relevant transaction or service issue. Please provide your Booking ID, customer name, registered mobile number, email address, payment details/transaction reference, reason for refund request, and any supporting information.

9. Service Disputes

If you are dissatisfied with a service, contact Maitri Home Service customer support. We may review booking information, service status, OTP verification, payment information, customer/provider communication, relevant evidence, and provider response before making a refund decision based on the circumstances and applicable policy.